Navigating Outcomes<\/span><\/h1>\n
[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”about” _builder_version=”3.25.3″ custom_padding=”80px||” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row disabled_on=”on|on|on” admin_label=”Video” _builder_version=”3.25.3″ disabled=”on”][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_image src=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-popup-img.png” url=”https:\/\/www.youtube.com\/watch?v=NpEaa2P7qZI” align=”center” module_class=”popup-vid” _builder_version=”3.25.3″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”About Jono” _builder_version=”3.25.3″ custom_padding=”52px||30px”][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”About Jono” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
About Jono<\/span><\/h2>\n[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_orientation=”center” text_text_align=”center”]<\/p>\n
![\"\"](\"https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/jono-at-desk-300x288.jpg\")
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JONO Personal Hospitality Solutions is a specialist hospitality business that puts the personal touch into your business. General Manager Jonathan Waller has over thirty years\u2019 experience in hospitality, and over 20 years in senior management in both the United Kingdom and Australia.<\/p>\n
JONO stands for Joining Operations Navigating Outcomes. This innovative approach is designed to help me understand your business, your needs and your team.<\/p>\n
I will treat your business as my business, and will listen, empathise and understand the challenges you face and provide solutions for you to consider.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”#services” button_text=”View Our Services” button_alignment=”center” _builder_version=”3.25.3″ custom_padding=”5px|21px|5px|21px” custom_css_main_element=”text-transform: uppercase;”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Testimonials” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Testimonials<\/h2>\n
[\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n
\t<\/p>\n\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe made the transition from a mainstream supplier of Mystery Shops <\/a>to Jono about 10 months ago and the difference between the two couldn\u2019t be any more vast. Jono focusses more on the interactions and engagement of our staff and provides a thorough evaluation of this that is easy to read and to action. Whilst other Mystery Shopper <\/a>suppliers spend more time focussing on \u201cout of date carpet\u201d or \u201cneeds more carparks\u201d JONO\u2019s point of difference is that he is people focussed through and through.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2020\/02\/broncos.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Jake Henry, Broncos Leagues Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
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\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe have worked with Jono extensively in the past few years across all four of our venues. His innovative, fresh approach helps him connect and engage with our staff and we have seen positive results in greater teamwork, customer service and we see him as an extension of our team.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/hervey-bay-rsl.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Jason Lynch, General Manager, Hervey Bay RSL<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono delivers with passion, energy, honesty and integrity in everything he does at Souths and Suburban. He provides excellent HR advice, training and mentoring to our team and has a genuine interest in helping to improve our business and culture. His communication style with our management team is clear and concise and we see improvements constantly following his involvement.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/souths-mackay.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Chris Elliot, General Manager, Souths Leagues Club, Mackay<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tOur customised training, HR and culture program with Jono has seen tangible results and a definite return on investment.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/Tere-Sheehan.png\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Tere Sheehan, General Manager, Cherry Street Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono has been trusted to deliver training, consulting and culture development to Norths Leagues and Services for several years now. His point of difference is the genuine care he has for the venue and his flexible approach to our needs. Jono listens and adjusts to our ever changing business needs to provide support and consultation that is relevant, passionate and hands on monthly. Seen as an extension of our team, the staff have a great rapport with him and he communicates in an engaging and sincere manner.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/north-leagues.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Nicky Cowan, Assistant General Manager, Norths Leagues and Services Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono has helped us to transform our team morale and culture in a very short space of time. All our staff connect with his communication style and passion. Using a variety of refreshing techniques and with a modern outlook on HR we have enjoyed tangible results due to our partnership with Jono.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/gympie-rsl.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Steve Lancaster, General Manager, Gympie RSL<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”services” module_class=”services-sec” _builder_version=”3.25.3″ background_color=”#f9f9f9″ collapsed=”off”][et_pb_row module_class=”blurb-item” _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Jono\u2019s Services” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Jono\u2019s<\/span> Services<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25.3″][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”Training and consulting to the hospitality industry” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-services1.png” admin_label=”Training and consulting to the hospitality industry” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]One shoe definitely does not fit all!<\/p>\n
Jono specialises in helping venues to increase teamwork, morale and bottom line results.<\/p>\n
Learn More<\/a><\/p>\n\nEvery client is different, therefore the advice and program for each client is unique to them to create the most effective solutions possible.<\/p>\nWith a passion for creating culture improvement Jono becomes an extension to your team and treats your business as his.<\/p><\/div>\n
<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_slider arrows_custom_color=”#000000″ dot_nav_custom_color=”#FFFFFF” disabled_on=”off|off|off” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” height=”400px” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/STRIKE-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/AMPED-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/Heart-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SWIM-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SMART-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/MERIT-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ACES-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ABOVE-PAR-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_slider disabled_on=”on|on|on” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ disabled=”on”][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_blurb title=”Customised Training, Human Resources and Culture Programs” admin_label=”Customised Training, Human Resources and Culture Programs” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
You can not demand culture, you must create it!<\/p>\n
One of the most over used words in business today is Culture<\/strong>. Jono refers to this as the \u2018C\u2019 word.<\/p>\nLearn More<\/a><\/p>\n\nTo create a true culture in your workplace it requires constant attention and all staff must be accountable. Jono builds his culture programs after consulting with each client and understanding their needs.<\/p>\n
Essentially if you only use the one \u2018C\u2019 word, Culture<\/strong>, it does not guarantee that your culture is where you want it. The good news is we can help. You can not demand culture, you must create it.<\/p>\nJono will assist you and your team to address all the \u2018C\u2019 words and in turn over time by addressing them all with practical training and tools you will see improvements which can be measured in:<\/p>\n
Greater staff retention, improved induction and on boarding, greater respect within your teams and the most important \u2018C\u2019 word of all, greater customer satisfaction.<\/p>\n
Just some of the \u2018C\u2019 words Jono will help you to address are:<\/p>\n
\n- Customers<\/li>\n
- Communication<\/li>\n
- Conflict<\/li>\n
- Consistency<\/li>\n
- Commitment<\/li>\n
- Change<\/li>\n
- Connection<\/li>\n
- Care<\/li>\n
- Can\u2019t<\/li>\n
- Challenge<\/li>\n
- Complacency<\/li>\n
- Creativity<\/li>\n
- Cooperation<\/li>\n
- Competition<\/li>\n
- Competence<\/li>\n
- Compatibility<\/li>\n
- Compliance<\/li>\n<\/ul>\n
Click here to talk to Jono<\/a><\/p>\n<\/div>\n <\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ module_id=”mystery-shoppers” _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Mystery Shoppers” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Mystery-shoppers.jpg” admin_label=”Mystery Shoppers” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]Jono\u2019s mystery shops<\/span> and reports are unique and different. We focus hugely on each staff interaction and will be on the premises for 3-4 hours. Clients receive detailed report and recommendations and a personal follow up after each one. We can customise the shops to each venue and provide packages to suit each client.<\/p>\nLearn More<\/a><\/p>\n\nShoppers will always focus on the following:<\/h5>\n\n- Car park, external lighting and appearance<\/li>\n
- Entrance to venue, reception<\/li>\n
- Gaming service<\/li>\n
- Security service<\/li>\n
- Bar service<\/li>\n
- Caf\u00e9 service<\/li>\n
- Restaurants\/Bistro service<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Motivational staff meetings fully customised to your venue” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-services2.png” admin_label=”Motivational staff meetings fully customised to your venue” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Learn More<\/a><\/p>\n\nDeliver motivational customer service presentations incorporating:<\/h5>\n\n- customer Service standards<\/li>\n
- having pride in working at the venue<\/li>\n
- teamwork<\/li>\n
- understanding the customer<\/li>\n
- leaving outside issues at the door<\/li>\n
- presentation standards<\/li>\n
- communication<\/li>\n
- suggestive selling<\/li>\n
- respecting your colleagues and customers<\/li>\n
- increasing membership<\/li>\n
- Conflict resolution<\/li>\n
- consistency in service<\/li>\n<\/ul>\n
These presentations will be customised to your venue and be interactive, fun and informative<\/p>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Middle Management (Duty Manager\/Supervisor training workshops)” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Middle-management-training.jpg” admin_label=”Middle Management (Duty Manager\/Supervisor training workshops)” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Jono will focus on:
Learn More<\/a><\/p>\n\n\n- conflict resolution<\/li>\n
- management<\/li>\n
- re-allocating resources when busy<\/li>\n
- motivating their immediate working team<\/li>\n
- monitoring staff<\/li>\n
- reporting effectively<\/li>\n
- accountability<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Conflict resolution training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/Conflict-resolution-training2.jpg” admin_label=”Conflict resolution training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Duty Manager\/Supervisor focus group four hour session<\/h5>\n
The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Focus on:
Learn More<\/a><\/p>\n\n\n- Communicating effectively and respectfully<\/li>\n
- conflict resolution<\/li>\n
- management<\/li>\n
- re-allocating resources when busy<\/li>\n
- motivating their immediate working team<\/li>\n
- monitoring staff<\/li>\n
- reporting effectively<\/li>\n
- accountability<\/li>\n<\/ul>\n
General staff training sessions<\/h5>\n
Focus on:<\/p>\n
\n- Customer service<\/li>\n
- Treating each other with respect<\/li>\n
- Gossip<\/li>\n
- Expected standards of behaviour<\/li>\n
- Teamwork<\/li>\n
- Accountability<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Customer service training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Customer-Service-Training.jpg” admin_label=”Customer service training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Customer service and skills set training in caf\u00e9, restaurant, gaming, reception. Work with the existing supervisors and staff in these areas to enhance the customer experience. Focus on
Learn More<\/a><\/p>\n\nDeliver motivational customer service presentations incorporating:<\/h5>\n\n- Anticipation<\/li>\n
- Speed of service<\/li>\n
- Attention to detail,<\/li>\n
- Conversion of membership<\/li>\n
- Suggestive selling<\/li>\n
- Product knowledge<\/li>\n<\/ul>\n
The entrance and exit of the club are of profound importance to the overall experience. Training will focus on<\/p>\n
\n- Conversion of membership\n
\n- anticipating an opportunity if staff do not recognise the customer<\/li>\n
- what\u2019s in it for the customer to join<\/li>\n
- streamlining the membership process<\/li>\n<\/ul>\n<\/li>\n
- Meeting and greeting every guest<\/li>\n
- Farewelling every guest<\/li>\n
- Product knowledge<\/li>\n
- Going that extra mile \u2013 walking new people to the area they are going<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Bullying and Harassment training” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Bullying-and-Harassment-Training.jpg” admin_label=”Bullying and Harassment training” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Jono will deliver bullying and harassment workshops so that staff and management understand exactly what is acceptable and unacceptable behaviour in the workplace.
Learn More<\/a><\/p>\nThis is done in a way which staff will respond positively and also focus on general communication in the workplace.<\/div>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25.3″][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”360 Degree Reviews Duty Managers and Supervisors” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/360-degree-reviews-duty.jpg” admin_label=”360 Degree Reviews Duty Managers and Supervisors” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Jono will work with the management team to deliver comprehensive reviews.
Learn More<\/a><\/p>\n\n\n- Work with senior management and deliver 360-degree appraisals with the current Duty Manager and Supervisor team. They will receive feedback from each other, staff and senior management.<\/li>\n
- This will highlight what they are doing well but also areas requiring improvement.<\/li>\n
- Improvement strategies implemented to be reviewed over a three-month period.<\/li>\n
- Training identified, and mentoring given to the Duty Manager team.<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”Human Resources” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/human-resource2.jpg” admin_label=”Human Resources” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
We are here to help.<\/p>\n
As a client of ours you can contact us directly for sound HR advice. This could be for simple issues ranging from personality clashes through to potential bullying and harassment. We can also review your HR practices and assist in improvements.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Testimonials” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Testimonials<\/h2>\n
[\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n
<\/p>\n\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono is an absolute pleasure to work with. His dedication to the betterment of our team shows in all he does, and he has proven time and again that he is accessible and engaging across all parameters. Jono\u2019s work on the creation of our Club culture and standards has been incredibly well-received, and we are already seeing promising signs of commitment and engagement from senior management and down. Jono genuinely cares about the organisations he works with; he is a great cheerleader and champion for our staff.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/citygolf-logo.png\")
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\u2014 Neil Shaw, Operations Manager City Golf Club Toowoomba<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tSince working with Jono we have experienced significant growth in our membership, and we’ve seen a big increase in team morale.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
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\t\t\t\t\u2014 Tere Sheehan, General Manager, Cherry Street Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono provides a professional, modern, motivating approach to customer service. We have had immediate impact with staff engagement and execution with Jono\u2019s services, something we had been trying to do for years with no success!<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/nick-brabham.png\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Nick Brabham, General Manager, Cabarita Beach Bowls Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe engaged Jono to work on our team culture and customer service. In a short space of time, we have successfully revamped our SWIM culture program, increased team morale and improved our customer service. Jono has customised all his services to suit our venue, and understands what we want to achieve. His point of difference is that he genuinely listens to what we want, then delivers.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/redcliffe-dolphins.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Justin Charlish, General Manager, Redcliffe Leagues<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tAt Ipswich Jets Jono provides a customised program to suit all our needs. He listens to what we want to achieve, returns with a program and delivers results. Our staff know him and trust him and he feels like an extension of our team. From his mystery shops, motivational staff meetings, middle management and staff training, HR support and genuine interest and care in our business I highly recommend Jonos services.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t![](\"\/wp-content\/uploads\/2019\/08\/ipswich-jets-logo.jpg\")
\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Teresa Cavill-Jones, General Manager, Ipswich Jets<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tSince working with Jono we have created a strong team culture and have experienced a significant improvement in our retention of staff.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Tere Sheehan, General Manager, Cherry Street Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”on|on|on” _builder_version=”3.25.3″ custom_padding=”90px||90px” custom_padding_tablet=”” custom_padding_phone=”50px||50px” disabled=”on” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”The \u2018C\u2019 Word” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_3_font=”||||||||” header_3_text_align=”center” header_3_font_size=”40px” header_3_font_size_tablet=”” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone”]<\/p>\n
The \u2018C\u2019<\/span> Word<\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”1.5em” text_orientation=”center” text_text_align=”center”]<\/p>\n
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labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco
laboris nisi ut aliquip ex ea commosito do consequat.<\/p>\n
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\nDoes it actually work for you right now?” _builder_version=”3.27.4″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\n
Do you use the \u2018C\u2019 Word<\/span>?
\nDoes it actually work for you right now?<\/h4>\n[\/et_pb_text][et_pb_button button_url=”#contact” button_text=”Learn More” button_alignment=”center” _builder_version=”3.25.3″ custom_button=”on” button_text_color=”#d3a02b” button_bg_color=”#ffffff” button_border_width=”1px” button_border_color=”#d3a02b” button_border_radius=”0px” button_font=”||||||||” button_use_icon=”off” custom_padding=”7px|34px|7px|34px” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#d3a02b” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Testimonials<\/h2>\n
[\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n
<\/p>\n\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono was the breath of fresh air we were looking for. His infectious enthusiasm in creating our \u2018HEART\u2019 standards helped encourage even our most hardened employees to understand the importance of service standards, suggestive selling and teamwork. Our massive membership growth from 4800 to 6550 and counting is testimony to his skills.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/byron-bay-servcies-club-logo.png\")
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\u2014 Darren Schipp, GM, Byron Bay Services Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono, your expertise, attention to detail and firsthand experience has contributed in creating our customer service program \u2018ACES\u2019 and enhancing our culture within our team.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/Wynnum-Manly-Leagues-Club-logo.png\")
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\u2014 Craig Thomas, Chief Executive Officer, Wynnum Manly Leagues Club Group<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono provided a great platform with the development of our MERIT program to assist with rewarding and incentivising our team. Jono got the team invested in the program in a fun and interactive way through department meeting and on the job training sessions. MERIT is now introduced right from induction as something that we \u2018live and breathe\u2019 as a key part of our staff culture. Jono continues to incorporate MERIT in all training sessions at the Club. We also focus on MERIT for our staff appraisals and for performance feedback as the key pillars of the expectations of being a Norths ambassador.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/norths-leagues-logo.png\")
<\/div>\n <\/p>\n
\u2014 Nicky Cowan, Assistant General Manager, Norths Leagues and Services Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tThe Board of Directors engaged Jono to conduct an in depth face to face members survey. Jono spent some time discussing and assisting the Club Executive to develop the survey questions and to ensure the answers provided would assist the Board in better understanding the members views and requirements.Jono interviewed over 200 members over many hours spent at the Club with a large number actually seeking him out to complete the survey. His personality and style made it easy for the members to complete the survey. The feedback in the detailed reports provided was invaluable in helping the Board make a number of strategic decisions across all areas, services and products.Jono provided great assistance to the Executive in customising our requirements by utilising his vast experience to ensure we obtained the best results whilst providing reports that were easy to read, understand and addressed the Board’s needs.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/Carina-Leagues-logo.png\")
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\u2014 Wade Core, Chairman Carina Leagues Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe recently engaged Jono to conduct a mystery shopper program and report back to a full staff meeting.We also asked Jono to run a session with our middle managers to seek and understand ownership of their roles. Jono is backed by years of real world experience this is super important to earn credibility with our team.I couldn’t be more pleased with our results so far.I highly recommend contacting Jono to chat about structuring a tailor made program to improve your workplace culture.<\/pee> <\/div>\n <\/p>\n
![](\"\/wp-content\/uploads\/2021\/09\/BlueLogo2.svg\")
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\u2014 Steve Edgar, General Manager Coolangatta Surf Club<\/span> <\/div>\n <\/div>\n
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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.3″ background_color=”#d3a02b” custom_padding=”20px||15px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”News” _builder_version=”4.9.7″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\n
News<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” text_font=”||||on|||rgba(255,255,255,0.65)|solid” text_text_color=”#ffffff” text_font_size=”20px” text_line_height=”2em” ol_font_size=”16px” ol_line_height=”1.4em” ul_text_color_tablet=”” ul_text_color_phone=”” ul_text_color_last_edited=”on|desktop” ul_text_color__hover_enabled=”on|desktop”]<\/p>\n
\n- Your needs are unique to your venue and your team, how do we help you?<\/a><\/span><\/li>\n
- You worry because of “what if”. Let us help you remove the if!<\/a><\/span><\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”contact” module_class=”appointment-sec” _builder_version=”3.25.3″ custom_padding=”0px||115px” custom_padding_tablet=”” custom_padding_phone=”0px||50px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Set An Appointment” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px”]<\/p>\n
Set An Appointment<\/span><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”3.25.3″ custom_css_main_element=”align-items: center;”][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_code admin_label=”Contact Form7 code” _builder_version=”3.25.3″]\n
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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”services” module_class=”services-sec” _builder_version=”3.25.3″ background_color=”#f9f9f9″ collapsed=”off”][et_pb_row module_class=”blurb-item” _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Jono\u2019s Services” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Jono\u2019s<\/span> Services<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25.3″][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”Training and consulting to the hospitality industry” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-services1.png” admin_label=”Training and consulting to the hospitality industry” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]One shoe definitely does not fit all!<\/p>\n
Jono specialises in helping venues to increase teamwork, morale and bottom line results.<\/p>\n
Learn More<\/a><\/p>\n\nEvery client is different, therefore the advice and program for each client is unique to them to create the most effective solutions possible.<\/p>\nWith a passion for creating culture improvement Jono becomes an extension to your team and treats your business as his.<\/p><\/div>\n
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[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_slider arrows_custom_color=”#000000″ dot_nav_custom_color=”#FFFFFF” disabled_on=”off|off|off” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” height=”400px” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/STRIKE-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/AMPED-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/Heart-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SWIM-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SMART-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/MERIT-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ACES-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ABOVE-PAR-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_slider disabled_on=”on|on|on” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ disabled=”on”][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_blurb title=”Customised Training, Human Resources and Culture Programs” admin_label=”Customised Training, Human Resources and Culture Programs” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
You can not demand culture, you must create it!<\/p>\n
One of the most over used words in business today is Culture<\/strong>. Jono refers to this as the \u2018C\u2019 word.<\/p>\nLearn More<\/a><\/p>\n\nTo create a true culture in your workplace it requires constant attention and all staff must be accountable. Jono builds his culture programs after consulting with each client and understanding their needs.<\/p>\n
Essentially if you only use the one \u2018C\u2019 word, Culture<\/strong>, it does not guarantee that your culture is where you want it. The good news is we can help. You can not demand culture, you must create it.<\/p>\nJono will assist you and your team to address all the \u2018C\u2019 words and in turn over time by addressing them all with practical training and tools you will see improvements which can be measured in:<\/p>\n
Greater staff retention, improved induction and on boarding, greater respect within your teams and the most important \u2018C\u2019 word of all, greater customer satisfaction.<\/p>\n
Just some of the \u2018C\u2019 words Jono will help you to address are:<\/p>\n
\n- Customers<\/li>\n
- Communication<\/li>\n
- Conflict<\/li>\n
- Consistency<\/li>\n
- Commitment<\/li>\n
- Change<\/li>\n
- Connection<\/li>\n
- Care<\/li>\n
- Can\u2019t<\/li>\n
- Challenge<\/li>\n
- Complacency<\/li>\n
- Creativity<\/li>\n
- Cooperation<\/li>\n
- Competition<\/li>\n
- Competence<\/li>\n
- Compatibility<\/li>\n
- Compliance<\/li>\n<\/ul>\n
Click here to talk to Jono<\/a><\/p>\n<\/div>\n <\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ module_id=”mystery-shoppers” _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Mystery Shoppers” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Mystery-shoppers.jpg” admin_label=”Mystery Shoppers” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]Jono\u2019s mystery shops<\/span> and reports are unique and different. We focus hugely on each staff interaction and will be on the premises for 3-4 hours. Clients receive detailed report and recommendations and a personal follow up after each one. We can customise the shops to each venue and provide packages to suit each client.<\/p>\nLearn More<\/a><\/p>\n\nShoppers will always focus on the following:<\/h5>\n\n- Car park, external lighting and appearance<\/li>\n
- Entrance to venue, reception<\/li>\n
- Gaming service<\/li>\n
- Security service<\/li>\n
- Bar service<\/li>\n
- Caf\u00e9 service<\/li>\n
- Restaurants\/Bistro service<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Motivational staff meetings fully customised to your venue” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-services2.png” admin_label=”Motivational staff meetings fully customised to your venue” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Learn More<\/a><\/p>\n\nDeliver motivational customer service presentations incorporating:<\/h5>\n\n- customer Service standards<\/li>\n
- having pride in working at the venue<\/li>\n
- teamwork<\/li>\n
- understanding the customer<\/li>\n
- leaving outside issues at the door<\/li>\n
- presentation standards<\/li>\n
- communication<\/li>\n
- suggestive selling<\/li>\n
- respecting your colleagues and customers<\/li>\n
- increasing membership<\/li>\n
- Conflict resolution<\/li>\n
- consistency in service<\/li>\n<\/ul>\n
These presentations will be customised to your venue and be interactive, fun and informative<\/p>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Middle Management (Duty Manager\/Supervisor training workshops)” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Middle-management-training.jpg” admin_label=”Middle Management (Duty Manager\/Supervisor training workshops)” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Jono will focus on:
Learn More<\/a><\/p>\n\n\n- conflict resolution<\/li>\n
- management<\/li>\n
- re-allocating resources when busy<\/li>\n
- motivating their immediate working team<\/li>\n
- monitoring staff<\/li>\n
- reporting effectively<\/li>\n
- accountability<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Conflict resolution training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/Conflict-resolution-training2.jpg” admin_label=”Conflict resolution training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Duty Manager\/Supervisor focus group four hour session<\/h5>\n
The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Focus on:
Learn More<\/a><\/p>\n\n\n- Communicating effectively and respectfully<\/li>\n
- conflict resolution<\/li>\n
- management<\/li>\n
- re-allocating resources when busy<\/li>\n
- motivating their immediate working team<\/li>\n
- monitoring staff<\/li>\n
- reporting effectively<\/li>\n
- accountability<\/li>\n<\/ul>\n
General staff training sessions<\/h5>\n
Focus on:<\/p>\n
\n- Customer service<\/li>\n
- Treating each other with respect<\/li>\n
- Gossip<\/li>\n
- Expected standards of behaviour<\/li>\n
- Teamwork<\/li>\n
- Accountability<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Customer service training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Customer-Service-Training.jpg” admin_label=”Customer service training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Customer service and skills set training in caf\u00e9, restaurant, gaming, reception. Work with the existing supervisors and staff in these areas to enhance the customer experience. Focus on
Learn More<\/a><\/p>\n\nDeliver motivational customer service presentations incorporating:<\/h5>\n\n- Anticipation<\/li>\n
- Speed of service<\/li>\n
- Attention to detail,<\/li>\n
- Conversion of membership<\/li>\n
- Suggestive selling<\/li>\n
- Product knowledge<\/li>\n<\/ul>\n
The entrance and exit of the club are of profound importance to the overall experience. Training will focus on<\/p>\n
\n- Conversion of membership\n
\n- anticipating an opportunity if staff do not recognise the customer<\/li>\n
- what\u2019s in it for the customer to join<\/li>\n
- streamlining the membership process<\/li>\n<\/ul>\n<\/li>\n
- Meeting and greeting every guest<\/li>\n
- Farewelling every guest<\/li>\n
- Product knowledge<\/li>\n
- Going that extra mile \u2013 walking new people to the area they are going<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Bullying and Harassment training” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Bullying-and-Harassment-Training.jpg” admin_label=”Bullying and Harassment training” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Jono will deliver bullying and harassment workshops so that staff and management understand exactly what is acceptable and unacceptable behaviour in the workplace.
Learn More<\/a><\/p>\nThis is done in a way which staff will respond positively and also focus on general communication in the workplace.<\/div>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25.3″][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”360 Degree Reviews Duty Managers and Supervisors” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/360-degree-reviews-duty.jpg” admin_label=”360 Degree Reviews Duty Managers and Supervisors” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
Jono will work with the management team to deliver comprehensive reviews.
Learn More<\/a><\/p>\n\n\n- Work with senior management and deliver 360-degree appraisals with the current Duty Manager and Supervisor team. They will receive feedback from each other, staff and senior management.<\/li>\n
- This will highlight what they are doing well but also areas requiring improvement.<\/li>\n
- Improvement strategies implemented to be reviewed over a three-month period.<\/li>\n
- Training identified, and mentoring given to the Duty Manager team.<\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”Human Resources” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/human-resource2.jpg” admin_label=”Human Resources” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
We are here to help.<\/p>\n
As a client of ours you can contact us directly for sound HR advice. This could be for simple issues ranging from personality clashes through to potential bullying and harassment. We can also review your HR practices and assist in improvements.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Testimonials” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Testimonials<\/h2>\n
[\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n
<\/p>\n\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono is an absolute pleasure to work with. His dedication to the betterment of our team shows in all he does, and he has proven time and again that he is accessible and engaging across all parameters. Jono\u2019s work on the creation of our Club culture and standards has been incredibly well-received, and we are already seeing promising signs of commitment and engagement from senior management and down. Jono genuinely cares about the organisations he works with; he is a great cheerleader and champion for our staff.<\/pee> <\/div>\n <\/p>\n
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\u2014 Neil Shaw, Operations Manager City Golf Club Toowoomba<\/span> <\/div>\n <\/div>\n
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\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tSince working with Jono we have experienced significant growth in our membership, and we’ve seen a big increase in team morale.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Tere Sheehan, General Manager, Cherry Street Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono provides a professional, modern, motivating approach to customer service. We have had immediate impact with staff engagement and execution with Jono\u2019s services, something we had been trying to do for years with no success!<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Nick Brabham, General Manager, Cabarita Beach Bowls Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe engaged Jono to work on our team culture and customer service. In a short space of time, we have successfully revamped our SWIM culture program, increased team morale and improved our customer service. Jono has customised all his services to suit our venue, and understands what we want to achieve. His point of difference is that he genuinely listens to what we want, then delivers.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Justin Charlish, General Manager, Redcliffe Leagues<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tAt Ipswich Jets Jono provides a customised program to suit all our needs. He listens to what we want to achieve, returns with a program and delivers results. Our staff know him and trust him and he feels like an extension of our team. From his mystery shops, motivational staff meetings, middle management and staff training, HR support and genuine interest and care in our business I highly recommend Jonos services.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Teresa Cavill-Jones, General Manager, Ipswich Jets<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
\t<\/p>\n
\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tSince working with Jono we have created a strong team culture and have experienced a significant improvement in our retention of staff.<\/pee>\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/p>\n
\t\t\t\t\u2014 Tere Sheehan, General Manager, Cherry Street Sports Club<\/span>\t\t\t<\/div>\n\t\t<\/div>\n
\t<\/div>\n
<\/div>\n
[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”on|on|on” _builder_version=”3.25.3″ custom_padding=”90px||90px” custom_padding_tablet=”” custom_padding_phone=”50px||50px” disabled=”on” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”The \u2018C\u2019 Word” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_3_font=”||||||||” header_3_text_align=”center” header_3_font_size=”40px” header_3_font_size_tablet=”” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone”]<\/p>\n
The \u2018C\u2019<\/span> Word<\/h3>\n[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”1.5em” text_orientation=”center” text_text_align=”center”]<\/p>\n
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut
labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco
laboris nisi ut aliquip ex ea commosito do consequat.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.3″ background_color=”#d3a02b” custom_padding=”20px||15px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Do you use the \u2018C\u2019 Word?
\nDoes it actually work for you right now?” _builder_version=”3.27.4″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\n
Do you use the \u2018C\u2019 Word<\/span>?
\nDoes it actually work for you right now?<\/h4>\n[\/et_pb_text][et_pb_button button_url=”#contact” button_text=”Learn More” button_alignment=”center” _builder_version=”3.25.3″ custom_button=”on” button_text_color=”#d3a02b” button_bg_color=”#ffffff” button_border_width=”1px” button_border_color=”#d3a02b” button_border_radius=”0px” button_font=”||||||||” button_use_icon=”off” custom_padding=”7px|34px|7px|34px” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#d3a02b” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
Testimonials<\/h2>\n
[\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n
<\/p>\n\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono was the breath of fresh air we were looking for. His infectious enthusiasm in creating our \u2018HEART\u2019 standards helped encourage even our most hardened employees to understand the importance of service standards, suggestive selling and teamwork. Our massive membership growth from 4800 to 6550 and counting is testimony to his skills.<\/pee> <\/div>\n <\/p>\n
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\u2014 Darren Schipp, GM, Byron Bay Services Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono, your expertise, attention to detail and firsthand experience has contributed in creating our customer service program \u2018ACES\u2019 and enhancing our culture within our team.<\/pee> <\/div>\n <\/p>\n
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\u2014 Craig Thomas, Chief Executive Officer, Wynnum Manly Leagues Club Group<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tJono provided a great platform with the development of our MERIT program to assist with rewarding and incentivising our team. Jono got the team invested in the program in a fun and interactive way through department meeting and on the job training sessions. MERIT is now introduced right from induction as something that we \u2018live and breathe\u2019 as a key part of our staff culture. Jono continues to incorporate MERIT in all training sessions at the Club. We also focus on MERIT for our staff appraisals and for performance feedback as the key pillars of the expectations of being a Norths ambassador.<\/pee> <\/div>\n <\/p>\n
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\u2014 Nicky Cowan, Assistant General Manager, Norths Leagues and Services Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tThe Board of Directors engaged Jono to conduct an in depth face to face members survey. Jono spent some time discussing and assisting the Club Executive to develop the survey questions and to ensure the answers provided would assist the Board in better understanding the members views and requirements.Jono interviewed over 200 members over many hours spent at the Club with a large number actually seeking him out to complete the survey. His personality and style made it easy for the members to complete the survey. The feedback in the detailed reports provided was invaluable in helping the Board make a number of strategic decisions across all areas, services and products.Jono provided great assistance to the Executive in customising our requirements by utilising his vast experience to ensure we obtained the best results whilst providing reports that were easy to read, understand and addressed the Board’s needs.<\/pee> <\/div>\n <\/p>\n
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\u2014 Wade Core, Chairman Carina Leagues Club<\/span> <\/div>\n <\/div>\n
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\t\t<\/p>\n\t\t\t<\/p>\n\t\t\t\tWe recently engaged Jono to conduct a mystery shopper program and report back to a full staff meeting.We also asked Jono to run a session with our middle managers to seek and understand ownership of their roles. Jono is backed by years of real world experience this is super important to earn credibility with our team.I couldn’t be more pleased with our results so far.I highly recommend contacting Jono to chat about structuring a tailor made program to improve your workplace culture.<\/pee> <\/div>\n <\/p>\n
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\u2014 Steve Edgar, General Manager Coolangatta Surf Club<\/span> <\/div>\n <\/div>\n
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[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.3″ background_color=”#d3a02b” custom_padding=”20px||15px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”News” _builder_version=”4.9.7″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\n
News<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” text_font=”||||on|||rgba(255,255,255,0.65)|solid” text_text_color=”#ffffff” text_font_size=”20px” text_line_height=”2em” ol_font_size=”16px” ol_line_height=”1.4em” ul_text_color_tablet=”” ul_text_color_phone=”” ul_text_color_last_edited=”on|desktop” ul_text_color__hover_enabled=”on|desktop”]<\/p>\n
\n- Your needs are unique to your venue and your team, how do we help you?<\/a><\/span><\/li>\n
- You worry because of “what if”. Let us help you remove the if!<\/a><\/span><\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”contact” module_class=”appointment-sec” _builder_version=”3.25.3″ custom_padding=”0px||115px” custom_padding_tablet=”” custom_padding_phone=”0px||50px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Set An Appointment” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px”]<\/p>\n
Set An Appointment<\/span><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”3.25.3″ custom_css_main_element=”align-items: center;”][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_code admin_label=”Contact Form7 code” _builder_version=”3.25.3″]\n
\n<\/p>
<\/ul><\/div>\n
With a passion for creating culture improvement Jono becomes an extension to your team and treats your business as his.<\/p><\/div>\n
<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_slider arrows_custom_color=”#000000″ dot_nav_custom_color=”#FFFFFF” disabled_on=”off|off|off” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” height=”400px” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/STRIKE-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/AMPED-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/Heart-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SWIM-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/SMART-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/MERIT-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ACES-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/ABOVE-PAR-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_slider disabled_on=”on|on|on” _builder_version=”4.9.7″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” auto=”on” auto_speed=”5000″ disabled=”on”][et_pb_slide image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2021\/09\/TRY-Brochure.jpg” _builder_version=”4.9.7″ _module_preset=”default” sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][et_pb_blurb title=”Customised Training, Human Resources and Culture Programs” admin_label=”Customised Training, Human Resources and Culture Programs” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n
You can not demand culture, you must create it!<\/p>\n
One of the most over used words in business today is Culture<\/strong>. Jono refers to this as the \u2018C\u2019 word.<\/p>\n Learn More<\/a><\/p>\n To create a true culture in your workplace it requires constant attention and all staff must be accountable. Jono builds his culture programs after consulting with each client and understanding their needs.<\/p>\n Essentially if you only use the one \u2018C\u2019 word, Culture<\/strong>, it does not guarantee that your culture is where you want it. The good news is we can help. You can not demand culture, you must create it.<\/p>\n Jono will assist you and your team to address all the \u2018C\u2019 words and in turn over time by addressing them all with practical training and tools you will see improvements which can be measured in:<\/p>\n Greater staff retention, improved induction and on boarding, greater respect within your teams and the most important \u2018C\u2019 word of all, greater customer satisfaction.<\/p>\n Just some of the \u2018C\u2019 words Jono will help you to address are:<\/p>\n Click here to talk to Jono<\/a><\/p>\n<\/div>\n <\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ module_id=”mystery-shoppers” _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Mystery Shoppers” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Mystery-shoppers.jpg” admin_label=”Mystery Shoppers” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]Jono\u2019s mystery shops<\/span> and reports are unique and different. We focus hugely on each staff interaction and will be on the premises for 3-4 hours. Clients receive detailed report and recommendations and a personal follow up after each one. We can customise the shops to each venue and provide packages to suit each client.<\/p>\n Learn More<\/a><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Motivational staff meetings fully customised to your venue” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/landing-page-services2.png” admin_label=”Motivational staff meetings fully customised to your venue” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n Learn More<\/a><\/p>\n These presentations will be customised to your venue and be interactive, fun and informative<\/p>\n<\/div>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Middle Management (Duty Manager\/Supervisor training workshops)” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Middle-management-training.jpg” admin_label=”Middle Management (Duty Manager\/Supervisor training workshops)” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Jono will focus on: [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25.3″][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Conflict resolution training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/Conflict-resolution-training2.jpg” admin_label=”Conflict resolution training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n The middle management team are vital in getting your operational results and need to be a cohesive team that are results orientated. Improving their understanding of their role and the expectations of senior management is the aim. Focus on: Focus on:<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Customer service training workshops” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Customer-Service-Training.jpg” admin_label=”Customer service training workshops” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n Customer service and skills set training in caf\u00e9, restaurant, gaming, reception. Work with the existing supervisors and staff in these areas to enhance the customer experience. Focus on The entrance and exit of the club are of profound importance to the overall experience. Training will focus on<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25.3″][et_pb_blurb title=”Bullying and Harassment training” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/Bullying-and-Harassment-Training.jpg” admin_label=”Bullying and Harassment training” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n Jono will deliver bullying and harassment workshops so that staff and management understand exactly what is acceptable and unacceptable behaviour in the workplace. [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25.3″][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”360 Degree Reviews Duty Managers and Supervisors” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/07\/360-degree-reviews-duty.jpg” admin_label=”360 Degree Reviews Duty Managers and Supervisors” module_class=”blurb-item” _builder_version=”3.25.3″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n Jono will work with the management team to deliver comprehensive reviews. [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_blurb title=”Human Resources” image=”https:\/\/www.call-jono.com.au\/wp-content\/uploads\/2019\/08\/human-resource2.jpg” admin_label=”Human Resources” module_class=”blurb-item” _builder_version=”4.9.7″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” body_font=”||||||||” body_text_align=”center” body_line_height=”1.5em” text_orientation=”center”]<\/p>\n We are here to help.<\/p>\n As a client of ours you can contact us directly for sound HR advice. This could be for simple issues ranging from personality clashes through to potential bullying and harassment. We can also review your HR practices and assist in improvements.<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Testimonials” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n \t<\/p>\n \t\t\t<\/p>\n \t\t\t<\/p>\n \t\t<\/div>\n \t<\/div>\n \t<\/p>\n \t\t\t<\/p>\n \t\t\t<\/p>\n \t\t<\/div>\n \t<\/div>\n \t<\/p>\n \t\t\t<\/p>\n \t\t\t<\/p>\n \t\t<\/div>\n \t<\/div>\n \t<\/p>\n \t\t\t<\/p>\n \t\t\t<\/p>\n \t\t<\/div>\n \t<\/div>\n \t<\/p>\n \t\t\t<\/p>\n \t\t\t<\/p>\n \t\t<\/div>\n \t<\/div>\n <\/div>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”on|on|on” _builder_version=”3.25.3″ custom_padding=”90px||90px” custom_padding_tablet=”” custom_padding_phone=”50px||50px” disabled=”on” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”The \u2018C\u2019 Word” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_3_font=”||||||||” header_3_text_align=”center” header_3_font_size=”40px” header_3_font_size_tablet=”” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”1.5em” text_orientation=”center” text_text_align=”center”]<\/p>\n Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.3″ background_color=”#d3a02b” custom_padding=”20px||15px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Do you use the \u2018C\u2019 Word? [\/et_pb_text][et_pb_button button_url=”#contact” button_text=”Learn More” button_alignment=”center” _builder_version=”3.25.3″ custom_button=”on” button_text_color=”#d3a02b” button_bg_color=”#ffffff” button_border_width=”1px” button_border_color=”#d3a02b” button_border_radius=”0px” button_font=”||||||||” button_use_icon=”off” custom_padding=”7px|34px|7px|34px” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#d3a02b” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”testimonials” _builder_version=”3.25.3″ background_color=”#f9f9f9″ custom_padding=”95px||30px” custom_padding_tablet=”” custom_padding_phone=”50px||” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Testimonials” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#d3a02b” header_2_font_size=”40px” custom_margin=”||25px” header_2_font_size_tablet=”” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.9.7″]<\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n <\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n <\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n <\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n <\/p>\n <\/p>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.3″ background_color=”#d3a02b” custom_padding=”20px||15px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”News” _builder_version=”4.9.7″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.7″ _module_preset=”default” text_font=”||||on|||rgba(255,255,255,0.65)|solid” text_text_color=”#ffffff” text_font_size=”20px” text_line_height=”2em” ol_font_size=”16px” ol_line_height=”1.4em” ul_text_color_tablet=”” ul_text_color_phone=”” ul_text_color_last_edited=”on|desktop” ul_text_color__hover_enabled=”on|desktop”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”contact” module_class=”appointment-sec” _builder_version=”3.25.3″ custom_padding=”0px||115px” custom_padding_tablet=”” custom_padding_phone=”0px||50px” collapsed=”off”][et_pb_row _builder_version=”3.25.3″][et_pb_column type=”4_4″ _builder_version=”3.25.3″][et_pb_text admin_label=”Set An Appointment” _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_font_size=”40px”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”3.25.3″ custom_css_main_element=”align-items: center;”][et_pb_column type=”1_2″ _builder_version=”3.25.3″][et_pb_code admin_label=”Contact Form7 code” _builder_version=”3.25.3″]\n <\/p> \n
Shoppers will always focus on the following:<\/h5>\n
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Deliver motivational customer service presentations incorporating:<\/h5>\n
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Learn More<\/a><\/p>\n\n
Duty Manager\/Supervisor focus group four hour session<\/h5>\n
Learn More<\/a><\/p>\n\n
General staff training sessions<\/h5>\n
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Learn More<\/a><\/p>\nDeliver motivational customer service presentations incorporating:<\/h5>\n
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Learn More<\/a><\/p>\n
Learn More<\/a><\/p>\n\n
Testimonials<\/h2>\n
<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\nThe \u2018C\u2019<\/span> Word<\/h3>\n
labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco
laboris nisi ut aliquip ex ea commosito do consequat.<\/p>\n
\nDoes it actually work for you right now?” _builder_version=”3.27.4″ text_font=”||||||||” header_font=”||||||||” header_4_font=”||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”40px” header_4_line_height=”1.25em” custom_margin=”||25px” header_4_font_size_tablet=”” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|phone”]<\/p>\nDo you use the \u2018C\u2019 Word<\/span>?
\nDoes it actually work for you right now?<\/h4>\nTestimonials<\/h2>\n
<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\nNews<\/h4>\n
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Set An Appointment<\/span><\/h2>\n
<\/ul><\/div>\n